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Tenant and Housing Services
1.01 Housing Allocation Policy
1.01a Transitional Housing
1.02 Applying for Housing (Affordable Housing)
1.03 Starting a Tenancy
1.04 Rent Policy
1.05 How We Calculate Your Rent
1.05a Paying Your Rent
1.06 Compliments, Complaints and Appeals
1.06a FORM - Compliments, Complaints and Appeals
1.07 Customer Service Standards
1.08 Charter of Tenant Rights and Tenant Code of Conduct
1.09 Arrears Management Policy
1.10 Good Neighbour Policy
1.11 Management Transfer
1.12 Absence From Property
1.13 Changes to Household
1.14 Mutual Exchange
1.14a FORM - Mutual Exchange
1.15 Domestic Violence Policy
1.16 Pet Policy
1.17 Succession of Tenancy
1.18 Tenant Recharges
1.19 Water Usage Recharges
1.20 Tenant Wellbeing
1.21 Ending a Tenancy
1.22 Block Meetings
1.23 Child Protection and Mandatory Reporting
1.24 Use of CCTV In Residential Premises
1.25 Unreasonable Complainants
1.26 When a Resident Dies
1.27 Access to Property
1.28 Keys and Security
1.29 Violence, Abuse, Neglect and Exploitation
1.30 Incident Management
1.31 Discrimination
1.32 Household Board Costs
1.33 How We Work Together
Housing Assets
2.01 Strategic Asset Management Plan
2.02 Property Repairs and Maintenance
2.03 Alterations and Modifications
2.04 Asset Maintenance Plan
2.05 Dwelling Environment
2.06 Dwelling Safety
2.07 Maintenance Contractors
2.08 Maintenance Contractor Code of Conduct
2.09 Design Specifications, the Environment, and Sustainability
2.10 Checklist - Design Specifications
2.11 Appointment of Project Team
2.12 Hazardous Building Materials
2.13 Pest Management
2.14 Management of Construction Phase
2.15 Building Handover
2.16 Building Structure Warranties
2.17 Property Handover to Support Provider
2.18 Checklist - Handover to Support Provider
2.19 Managing Mould
2.20 Sustainability and the Environment
Community Engagement
3.01 Advocacy Policy
3.02 Resident Engagement
3.03 Resident Rights and Responsibilities
3.04 Working With Other Service Providers
3.05 Partnerships and Referral Networks
3.06 Block Meetings of Residents
3.07 Interpreting and Translation Guidelines
3.08 Tenant Advisory Group
3.09 Partnerships Policy
Governance
4.01 Governance Structure
4.02 Board Skills Framework
4.03 Business Plan 2023-2025
4.04 Delegations
4.05 Risk Management
4.06 Risk Register and Matrix
4.10 Finance, Audit & Risk Committee - Terms of Reference
Probity
5.01 Code of Conduct
5.02 Reportable Events
5.03 Crisis Management and Business Continuity Plan
5.04 Crisis and Business Continuity Action Plan
5.05 Diversity and Inclusion
5.06 Privacy & Confidentiality
5.07 Conflicts of Interest
5.08 Whistle-blower Statement (Protected Disclosures)
5.09 Fraud & Corruption Prevention
5.09a Fraud & Corruption Control Plan
5.09b Employee Acknowledgement & Declaration - Fraud
5.10 Tenant Fraud
5.11 Donations
5.12 Social Media Policy
5.13 Records Management
Gifts and Hospitality Register
Management
6.01 Quality Management
6.02 Staff Recruitment
6.03 Orientation and Induction (Staff)
6.04 Checklist -Orientation and Induction
6.05 Staff Performance Review
6.06 Employee Grievance-Dispute Resolution Process
6.10 WHS Policy Statement
6.11 WHS Management System
6.12 WHS Records
6.13 WHS Training
6.14 Risk Management (Safe Work Procedures)
6.15 WHS Injury Management
6.16 WHS Incident-Injury Report Template
6.17 Safe Working for Contractors
6.18 WHS Consultation
6.19 Monitoring and Review of WHS
Financial Viability
7.01 Bank Account
7.02 Business Credit Cards
7.03 Management of Cash Surpluses
7.04 PPE and Depreciation
7.05 Investment Property Valuation
NRSCH Tier 3 Financial Performance Report
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